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Glovia Mart BD © 2026 | Powered by
Glovia Mart BD
Last Updated: 10 October 2026
Glovia Mart BD (“Glovia Mart BD,” “we,” “us,” or “our”) respects your privacy and is committed to handling personal information responsibly.
This Privacy Policy explains how we collect, use, store, protect, and disclose personal information when you visit or use our website, www.gloviamartbd.com, place an order, contact our customer support team, interact with our social media channels, or use any other services we provide (collectively, the “Services”).
By using our Services, you acknowledge that you have had the opportunity to review this Privacy Policy. Where consent is required under applicable law, we will obtain the necessary consent before carrying out the relevant processing.
Depending on how you interact with our Services, we may collect the following categories of information.
· Full name
· Mobile or telephone number
· Email address
· Billing address
· Shipping or delivery address
· Products ordered or selected
· Order dates, prices, and status
· Cart and wishlist information, where applicable
· Order cancellation, return, exchange, and replacement records
· Payment methods and transaction references
· Information necessary to complete orders, payments, refunds, and deliveries
Payment-related information may be processed by the relevant payment service provider. We do not intend to collect or retain complete payment card credentials or sensitive payment authentication information unless necessary and lawfully handled through an appropriate service.
If you create an account on our website, we may collect your username, password credentials in a suitably protected form, account preferences, and account settings.
When you contact us through our website, email, telephone, WhatsApp, Facebook, Messenger, or other communication channels, we may retain relevant contact details, messages, inquiries, complaints, and associated records to respond to your requests and maintain appropriate business records.
When you visit our website, certain technical information may be collected automatically, including:
· IP address
· Browser type and device information
· Operating system
· Network-related information
· Pages visited and website interactions
· Technical logs necessary for website operation and security
This information may help us maintain website functionality, identify technical issues, improve performance, and protect our Services.
Where necessary and permitted by applicable law, we may receive relevant information from payment providers, delivery partners, hosting providers, analytics services, advertising platforms, and other service providers involved in our business operations.
We aim to collect information that is reasonably necessary for the relevant purpose.
We may collect information through the following methods:
· Directly from you when you place an order, create an account, complete a form, or contact us.
· Automatically when you visit or use our website and Services.
· Through cookies and similar technologies, where applicable.
· From service providers involved in payment processing, delivery, hosting, analytics, and customer support.
· From business partners or other third parties where lawful and relevant.
We may use personal information for the following purposes, subject to applicable law.
· Receive, verify, confirm, and process orders.
· Arrange payments and refunds.
· Coordinate packaging and product delivery.
· Send order confirmations and delivery updates.
· Manage returns, exchanges, replacements, and cancellations.
· Contact you to clarify incomplete or inconsistent order details.
· Respond to inquiries, requests, complaints, and feedback.
· Investigate and resolve order-related issues.
· Maintain appropriate customer service records.
· Maintain and improve website functionality.
· Identify technical errors and operational issues.
· Understand website usage and customer preferences.
· Improve product information and the shopping experience.
· Detect suspicious orders and potentially fraudulent activity.
· Protect our website, customers, and business operations.
· Investigate unauthorized access or misuse.
· Maintain records reasonably necessary for security and dispute resolution.
Where permitted by applicable law and, where required, with your consent, we may use relevant information to communicate product updates, offers, promotions, or advertisements.
You may opt out of promotional communications using an available unsubscribe option or by contacting us.
We may process or disclose relevant information when reasonably necessary to comply with applicable laws, respond to lawful requests from competent authorities, enforce our terms and policies, establish or defend legal claims, resolve disputes, or protect our legitimate business interests, subject to applicable legal requirements.
Glovia Mart BD does not sell your personal information to third parties for money.
We may share relevant information with selected third parties when reasonably necessary, lawful, and proportionate to the purpose of providing our Services.
These parties may include:
· Payment service providers: To process or verify transactions.
· Courier and delivery partners: To deliver orders and coordinate shipments.
· Hosting and technology providers: To operate, maintain, and secure our website.
· IT and cloud service providers: To support information storage and management.
· Customer support providers: To handle customer inquiries and service requests.
· Analytics and marketing providers: To measure website performance or support advertising, where applicable.
· Professional advisers: Including legal, accounting, and compliance advisers, where necessary.
· Government authorities or courts: Where disclosure is required or lawfully requested under applicable law.
We aim to limit disclosures to information reasonably necessary for the relevant purpose.
Third-party service providers may process information under their own applicable privacy policies, service agreements, and legal obligations.
We may also disclose relevant information in connection with a lawful business restructuring, transfer, merger, or sale of business assets, subject to applicable privacy requirements.
Our website is developed using technologies such as Next.js and Node.js. Depending on our actual configuration, we may use databases, hosting services, payment integrations, delivery integrations, email services, analytics tools, and other third-party technologies to operate our Services.
Information may be processed or stored through these systems when necessary to operate the website, manage orders, provide customer support, or maintain security.
The specific information processed and the applicable safeguards depend on the services and systems actually used by Glovia Mart BD.
Third-party providers may have their own privacy policies and terms governing their services. We aim to manage information responsibly within the systems and activities under our control.
Our website may use cookies and similar technologies to support website functionality and improve the user experience.
Depending on the technologies actually implemented, these may be used to:
· Enable essential website functions.
· Maintain sessions and shopping cart functionality.
· Remember relevant preferences.
· Analyze website traffic and performance.
· Measure marketing effectiveness or support relevant advertising, where applicable.
Some cookies or tracking technologies may be provided by third-party services integrated into our website.
You may be able to manage or disable cookies through your browser settings. However, disabling certain cookies may affect website functionality.
Where applicable law requires consent for non-essential cookies or tracking technologies, we will seek and respect the required consent and preference choices.
We take reasonable administrative, technical, and operational measures designed to protect personal information against unauthorized access, disclosure, alteration, loss, or misuse.
Depending on the nature of the information and the services involved, these measures may include access controls, appropriate account protections, secure information-handling procedures, and reasonable safeguards provided by relevant service providers.
However, no method of internet transmission, electronic storage, or information security can guarantee absolute security. We therefore cannot guarantee that information will remain completely secure under every circumstance.
We will address security incidents and any applicable notification obligations in accordance with relevant legal requirements.
We retain personal information for as long as reasonably necessary to fulfil the purposes described in this Privacy Policy, subject to applicable legal requirements.
Retention periods may depend on:
· Account status and use of our Services.
· Order, payment, delivery, return, and transaction records.
· Customer support inquiries and unresolved disputes.
· Security and fraud prevention requirements.
· Tax, accounting, regulatory, and other legal obligations.
· Necessary business recordkeeping requirements.
When information is no longer required, we will take reasonable steps to delete it, anonymize it, or securely dispose of it in accordance with applicable requirements.
Certain information may need to be retained after account closure or a deletion request where retention is legally required or otherwise permitted by law.
Subject to applicable law, you may have the right to:
· Request access to personal information we hold about you.
· Request correction of inaccurate or incomplete information.
· Request deletion of personal information in appropriate circumstances.
· Request a copy of certain information, where applicable.
· Withdraw consent where processing is based on consent.
· Object to or request restrictions on certain processing, where applicable.
· Opt out of promotional communications.
To exercise these rights, please contact us using the details provided in Section 16.
We may request reasonable information to verify your identity and protect against unauthorized disclosure.
Some requests may be limited or declined where a lawful exception applies, including where information must be retained for legal obligations, security, dispute resolution, or other legally permitted purposes. We will review requests in accordance with applicable law.
Where permitted by applicable law and, where required, with your consent, we may send promotional communications about our products, offers, discounts, and services.
You may opt out of promotional emails using the unsubscribe option, where available, or contact us to request that promotional communications stop.
Opting out of marketing does not prevent us from sending necessary non-promotional communications, including order confirmations, delivery updates, payment-related notices, account notifications, and responses to your requests.
We will manage marketing preferences in accordance with applicable legal requirements.
Our website or Services may contain links to third-party websites, social media platforms, or external services, including Facebook and WhatsApp.
These services may operate under their own privacy policies, terms, and security practices. We do not control the independent operations of third-party websites and are not responsible for matters outside our control or responsibility under applicable law.
We encourage you to review the relevant privacy policies and terms before using external services.
Our Services are primarily intended for online shopping and customer service and are not specifically designed to collect personal information from children.
We do not knowingly seek to collect children's personal information in violation of applicable law. Where parental or guardian authorization is legally required, we will handle the relevant information in accordance with applicable requirements.
If a parent or legal guardian believes that a child has provided personal information to us inappropriately, they may contact us using the details in Section 16. We will review the request and take appropriate action where required by law.
Some technology or service providers involved in operating our website may be located outside Bangladesh. Consequently, personal information may be stored or processed in another country, depending on the services used.
Where such transfers occur, we will take reasonable steps to ensure compliance with applicable legal requirements, including any relevant conditions, restrictions, or safeguards for cross-border transfers.
Glovia Mart BD reserves the right to update, amend, or revise this Privacy Policy when necessary to reflect changes in our business operations, technology, service providers, or applicable legal requirements.
The revised version will be published on our website with an updated “Last Updated” date.
Where required by applicable law, we may provide additional notice or seek consent for material changes.
Changes to this Privacy Policy do not override any rights or consent requirements established by applicable law.
If you have any questions, concerns, requests, or complaints regarding this Privacy Policy or our handling of personal information, please contact us using the details below.
Business Name: Glovia Mart BD
Website: https://www.gloviamartbd.com
Email: [email protected]
Customer Hotline: 01927-887090